Policy · last updated 2026-09-15
These terms govern every order you place at coldkeys.shop.
Coldkeys is a trading name of RAO LLC, a Florida limited-liability company (Florida Doc L24000092374, EIN 37-2135087) with its principal place of business at 400 SW 107th Ave, Miami, FL 33174, USA. In these terms "we", "us" and "our" refer to RAO LLC.
RAO LLC is an independent reseller. We are not the manufacturer of any device listed. Manufacturer warranties (Ledger, Trezor, Coinkite, BitBox, Foundation Devices, Blockstream, Keystone, Cypherock, OneKey, SecuX) are provided by, and honoured by, the respective manufacturer.
Every device sold by Coldkeys is a genuine unit sourced from the manufacturer or an authorised distributor and shipped in factory-sealed, tamper-evident packaging.
Prices are shown and charged in United States Dollars (USD). For orders shipped outside the United States, local sales tax, VAT and customs duty may apply on import and are the buyer's responsibility. We do not under-declare the value of the goods.
Your order becomes a binding contract when we send the shipping confirmation with a tracking number, not when you submit the checkout form or complete payment. Until shipping confirmation is issued either party may cancel without penalty and any charge is refunded in full.
Card payments are captured, authorised and settled by Stripe, Inc. (PCI-DSS Level 1). Your card number, CVV and 3-D Secure data never touch a Coldkeys or RAO LLC server. We receive only a payment token and settlement amount — enough to fulfil, ship and support the order. Chargebacks are handled through Stripe's dispute mechanism.
Risk of loss passes to you on delivery, not on dispatch. If a shipment does not arrive, we take responsibility for opening the courier claim and — at your choice — resend the order or refund it. See Shipping for full detail.
Nothing on Coldkeys is investment or financial advice. A hardware wallet secures private keys — it does not guarantee, insure or influence the value of any cryptocurrency those keys control. Cryptocurrency prices can, and do, go to zero.
We do not knowingly sell to persons on the U.S. OFAC Specially Designated Nationals (SDN) list, to entities subject to comprehensive U.S. sanctions programs, or to jurisdictions currently under U.S. comprehensive sanction. If your destination is subject to an active export-control restriction, you will be told at checkout and no shipment will be made.
To the fullest extent permitted by law, RAO LLC's aggregate liability for any claim arising from an order is limited to the amount you paid for that order. Nothing in these terms limits liability that cannot lawfully be limited (including fraud, wilful misconduct, or statutory consumer rights that apply in your country of residence and cannot be excluded by contract).
These terms are governed by the laws of the State of Florida, United States of America, without regard to its conflict-of-laws rules. The state and federal courts sitting in Miami-Dade County, Florida have exclusive jurisdiction over any dispute arising from these terms, save that consumers residing in the European Union, United Kingdom or Switzerland may bring proceedings in the courts of their country of residence in accordance with local consumer law.
RAO LLC
400 SW 107th Ave
Miami, FL 33174, United States
care@coldkeys.shop
Florida Doc L24000092374 · EIN 37-2135087