Policy
Every order is dispatched within 24 business hours of payment clearing (Mon–Fri, 09:00–17:00 CET). Orders placed after 15:00 CET on Friday ship on the next business day.
| Europe | $9.90 tracked · 2–5 business days |
|---|---|
| United Kingdom | $9.90 tracked · 3–6 business days |
| North America | $9.90 tracked · 5–9 business days |
| Rest of world | $9.90 tracked · 7–14 business days |
| Free shipping | All orders over $199 |
Coldkeys ships in plain-brown outer boxes. The exterior carries only the tracking barcode and your delivery address. No brand names, no "hardware wallet" markings, no invoices visible. Standard for every order.
Inside the plain outer box, the device is in its original manufacturer packaging with the factory tamper-evident seal intact. If that seal is broken or the device shows any sign of prior use on arrival, photograph the packaging (do not open the device) and email care@coldkeys.shop within 72h. We resend at our cost.
For orders outside the EU/US, local customs may charge import duties. These are the buyer's responsibility. We declare the goods honestly on the customs form. Under-declaration is not offered.
If a shipment has not moved on the tracking page for more than 10 business days, contact care@coldkeys.shop. We open a claim with the courier. If the shipment is confirmed lost, we resend or refund your choice. Shipments confirmed seized by customs for legal reasons are not eligible for resend; refund is issued.