Policy · last updated 2026-09-15
Orders ship from Coldkeys' U.S. fulfilment center in Miami, Florida.
Every order is dispatched within 24 business hours of payment clearing at Stripe. Business hours are Monday to Friday, 09:00–17:00 Eastern Time. Orders placed after 15:00 ET on Friday ship on the next business day.
| United States | $9.90 tracked · 2–5 business days |
|---|---|
| Canada | $9.90 tracked · 3–7 business days |
| Europe & United Kingdom | $9.90 tracked · 5–10 business days |
| Rest of world | $9.90 tracked · 7–14 business days |
| Free shipping | All orders over $199 (any destination) |
Coldkeys ships in plain-brown outer boxes. The exterior carries only the shipping label and your delivery address. No brand names, no "hardware wallet" markings, no invoices visible from outside the parcel. Standard for every order.
Inside the plain outer box, the device is in its original manufacturer packaging with the factory tamper-evident seal intact. If that seal is broken or the device shows any sign of prior use on arrival, photograph the packaging (do not open the device) and email care@coldkeys.shop within 72 hours. We resend at our cost.
For orders shipped outside the United States, the destination country may charge import duty or VAT. These charges are the buyer's responsibility and are billed by the courier on delivery. We declare the goods honestly on the customs form — the value shown is the amount you paid. We do not under-declare.
If a shipment has not moved on the tracking page for more than 10 business days, contact care@coldkeys.shop. We open a claim with the courier at our cost. If the shipment is confirmed lost, we resend or refund — your choice. Shipments confirmed seized by customs for lawful reasons are not eligible for resend; a refund is issued.
As a U.S. company (RAO LLC, Florida), we cannot ship to persons on the OFAC Specially Designated Nationals (SDN) list or to jurisdictions currently subject to comprehensive U.S. sanctions. If your destination falls under an active restriction, checkout will be blocked and any pre-authorised amount is refunded in full.